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Shipping & Returns

Shipping methods and costs:

- FREE shipping worldwide -

DHL - USA deliveries

TNT - rest of the world

FANCOURIER - deliveries in Romania

Track&Trace your orders here:

USA shipments: www.dhl.com/en/express/tracking.html

International shipments:  TNT Tracker    


Romania shipments:  Fan Courier Tracker   

Some large volume products may imply additional shipping rates, that you'll be notified of during the ordering process.

 

How long will it take for my order to arrive?

In-stock: 5-7 business days 

Pre-order: 10-15 business days +1 to 3 business days required for shipping

Luxury-Sur-Mesure: 35 business days _ 1 to 3 business days required for shipping

Top Priority Service (expedite your order): 7 business days + 1 to 3 business days required for shipping

 

I live outside the EU. Do I still have to pay VAT?

Yes. Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note, that duties for your country will be applied and invoiced separately through TNT.

Do I have to pay custom duties and taxes if my order is shipped outside the EU?

All prices are final and include shipping. The custom duties and taxes are to be borne by the client (Excluding USA).

 How much are the custom duties and taxes for my order?

The prices are set by the local customs. You should contact them directly to find out more.

We ship exclusively with TNT/DHL MLH-SHOP.com bears the transportation risk. We ship internationally to over 50 countries.
 

What about the delivery to NON-EU countries?

Delivery time to countries that impose customs duty is 2 to 4 business days. Please note that we bear the costs for the shipment from our warehouse to your home, the insurance of the merchandise and any costs for additional documents.

Please note that custom taxes, duties and handling fees for each individual country will be applied and invoiced separately through TNT (Excluding USA) by your local authorities. Potential foreign bank charges have to be borne by you.

Cancelation Policy

You can cancel your order within 3 business days from the day you received the Order Confirmation. Any order canceled outside this time frame will lead to a 30% deduction/ per item purchased, along with any aditional fees that may apply to your order (Luxury-Sur-Mesure or Top Priority service).

Return Policy

We gladly accept returns and exchanges within 14 days of receipt. The customer is responsible for return shipping costs (49 Euros/55 USD per item purchased) which will be deducted from the refund. Returns received outside the above time frame are not to be accepted.

Luxury-Sur-Mesure orders, if returned will not be fully refunded: the refund will exclude the shipping back fee, the Luxury-Sur-Mesure fee and a 30% charge from the total cost of the returned item.

Top Priority orders can be returned, however the refund will not include the Top Priority fee or the shipping back charges.

MLH-SHOP.com will only accept returns of non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached AND in its original packaging, with the MLH hanger and garment bag. If these last two items are missing, we will deduct a fee of 19 Euros.

Upon receipt of any order without tags please notify us immediately (same day) if you wish to return the item. We strongly advise all customers to check garments thoroughly upon delivery, before removing any attached tags and before disposing of any original packaging.

Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. Please keep in mind that if you wish to return an item for one which is not available in stock, delivery time will be set according to the type of order you place.

The merchandise must be returned along with the completed Returns Form that was included with your order. Please note that unidentified returns/exchanges will be returned to the sender.

The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. We are not responsible for damaged or lost packages that are NOT shipped via TNT/DHL/FanCourier. We are not obliged to cover any shipping costs that are not provided by TNT/DHL/FanCourier.

When will I receive a refund for returned items?

When all requirements have been met, we will notify you and refund the entire cost of the returned product(s), except for the return shipping charges which are the client's responsibility. Should you fail to meet any of these requirements, you will be notified and may have the possibility to have the merchandise returned to you.

We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.

A time frame of anywhere between 10-14 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order.In case the recipient of the product does not correspond with buyer of the product, a credit will be refunded to the original buyer and credit card holder.

Wire transfer refunds usually take place within 10-14 days. The refund will only be issued to the same account from which the wire transfer payment was made for the order. Please note that shipping costs will not be refunded. Please note that store credit is non-transferable, non-refundable and does not expire.

Keep in mind that the Top Priority and Luxury Sur Mesure fees are not refundable.

Please be aware that international customs duties and taxes are NOT refundable.

For any further questions regarding our RETURNS AND EXCHANGES, please contact us at customercare@mlh-shop.com.

Can I return sale items?

Yes. We accept returns and refund for sale items.

Can I exchange an item for a different item?

You can return the item and then re-initiate the purchase process for another item, or a different size.

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PR Agent - Ginnina D'Orazio

D’Orazio & Associates - Los Angeles office
8484 Wilshire Boulevard, Suite 425, Beverly Hills, CA 90211
Tel +1 310 860 0041 | ginnina@doraziopr.com

D’Orazio & Associates - New York office
2 West 45th street, Suite 1112, New York, NY 10036
Tel +1 212 537 5810 | alex@doraziopr.com

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